3. Run the keyboard troubleshooter. Press Windows + I to launch the Settings app, and click on Troubleshoot on the right in the System tab. Next, click on Other troubleshooters. Locate the Keyboard troubleshooter and click on the Run button next to it. Method 1 – Check Microsoft Hardware. Before getting into technical troubleshooting, you should check both the keyboard and mouse. If it is a USB device, to ensure the hardware is in working condition, unplug and replug the USB connector and see if the Microsoft keyboard and mouse software detects it. However, if the keyboard and mouse are A few weeks ago, my external usb bluetooth mouse suddenly stopped working. Everytime i connect a mouse, windows gives notification "USB device not recognized". If I connect a usb or a mobile with the usb port it works correctly. The problem occurs only with mouse. I have tried everything including: Tried 3 different mice (Both wireless and wired) I have the latest update to Windows 10 and a Microsoft Touch Sculpt bluetooth mouse. The mouse is not detected by the laptop, even though the laptop detects other bluetooth devices and the mouse is detected by a different computer running Windows 7. I have already installed the latest drivers and nothing has helped. Right-click on the Windows 11 Start menu and select Settings. In the Settings app, select Bluetooth & devices from the left pane. Now, click on the button to turn the Bluetooth on or off. Windows 4. I have a bluetooth mouse which I can't get to work. When I put the mouse in pairing mode, the bluetooth settings menu doesn't show it. However, it does detect other devices like my phone. I tried: The answer in this thread in short: setting bt_coex_active=0 in iwlwifi config. bluetoothctl with 'scan on' only shows the same phone but no mouse. If other Bluetooth devices can be easily identified, then the "Bluetooth Ergonomic mouse" may have a connection problem, you can try the following steps: Open the Device Manager. Find "Bluetooth" and "Hidden Devices" (if any) Uninstall the Bluetooth Ergonomic Mouse. (You need to use another available mouse first, right-click on the device name In order to submit a new feedback, please follow these steps: 1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app. 2. Navigate to Feedback in the left menu, then press + Add new feedback. 3.Select the Problem, and share any details you think are relevant, and choose an appropriate category and 6BqL.